Frequently Asked Questions
What is your service area?
Pets a Go Go® serves virtually all of Westchester County in New York and Fairfield County in Connecticut. Pet Taxi services are available outside of Westchester and Fairfield including transportation to/from the five boroughs, Long Island and New Jersey for a flat fee including tolls on a mutually agreed upon two hour window. If you wish to learn more, please contact us at email@example.com or call (203) 548-7978 or (914) 458-4181.
What days and hours do you offer doggie daycare, cage-free overnights, grooming and training?
Doggie Daycare is reservation-free, 365 days a year in all of our locations. Overnight services, grooming and training are also offered 365 days a year on a space available basis. Pets a Go Go® opens at 7am every day, it closes at 10pm every day (in Briarcliff) and 7pm every day (in Stamford excepting late pick up requests). Drop offs may occur as late as 7pm for doggie daycare and overnight services. Furbabies arriving after 7 pm will be segregated until the morning when they may join the fully rested pack (no exceptions). Grooming is performed 365 days a year by appointment from 9 am until 5 pm and training classes occur multiple times per week on a schedule or by appointment. A small ($10 per calendar day) holiday surcharge apply on select days to provide the supplemental staffing that is required on peak periods. These days are the same per year and include New Years Eve/Day, Martin Luther King Day, President’s Day, Good Friday/Easter, Memorial Day weekend, July 4th/Weekend depending on how it falls, Labor Day Weekend, Columbus Day, Veteran’s Day, Thanksgiving (Thursday to Sunday) and Christmas Eve/Day.
What requirements do you have?
All new canine clients must be evaluated prior to starting attendance in order to determine suitability for requested services. Doggie Daycare candidates require a one hour COMPLIMENTARY temperament test (by appointment) to join group play. Overnight Guests must also complete one half day (3-5 hours) of CHARGEABLE doggie daycare prior to confirmation of their overnight booking. The facility requires specific vaccination, fecal, and spay/neuter proof to enter our building. Please review the Requirements page for specifics under the Facility Services tab. Pets a Go Go® reserves the right to refuse services to dogs that have tested positive for worms, parasites, fleas, and/or ticks until proof of successful treatment along with a negative fecal test (for worms and parasites) is received. We also reserve the right to refuse service to furbabies (or their owners!) that have shown aggression towards other pets and/or people.
What credentials do you have?
- Permitted in Westchester County and the State of Connecticut
- Incorporated in New York State
- Pet CPR/First Aid Certified
- SPCA and Rescue Recommended
- Veterinarian Recommended
- Proud Winner of Angie’s List Super Service Award 2017, 2016, 2014, 2013 and 2012
- Proud Winner of Best of Westchester 2019, 2018 and 2017
- Proud Winner of Bark’s Certificate of Excellence 2019
Do you offer dog training?
Absolutely! Safety is our number one priority for our employees, our human clients and for our furry clients. We take pride in our service and do more than just allow your dog a place to be. At all times, the members of The Paw Squad® will be teaching and/or reinforcing your dog’s ‘manners’ to make them a better behaved and more enjoyable dog.
For more serious issues, we offer obedience, behavioral and even off-leash training. Check out the Training section for more detail on how we can improve your pup’s canine charisma.
Are dog parks safe?
We’ve all heard dog park horror stories; however, dog parks are much less crowded during the weekday business hours. While we do not actively encourage anyone to utilize dog parks, we can offer you advice on how to best manage the situation when you are there. Unfortunately because there is a largely unknown element in terms of temperament, neutered status as well as shot/fecal and flea/tick protocols, it is best to avoid dog park trips if your furbaby will be attending daycare for everyone’s safety and health.
What about the heat in the Summer and extreme cold in the Winter?
Our facilities are fully air conditioned and heated and provide plenty of fresh water to avoid dehydration. The dogs are also always closely monitored for signs of heat exhaustion or frostbite. During the hot summer months and cold winter months (typically above 80 degrees and less than 50 degrees), we may ‘close up’ our facility and offer the outside play yards for relief purposes no less than every two hours. We also provide size-appropriate pools, sprinklers and shade structures to keep everyone comfortable.
Is a cage-free environment dangerous?
It is Pets a Go Go®’s job to insure the safety of the entire pack. We temperament test everyone entering play group, check their vaccines and fecal exam results, check for neutering and segregate dogs by age, size and play style. That being said, dogs will be dogs. They don’t have hands and fingers to play with, only mouths; and as such, bumps and scratches can occur. While we provide a very low dog:human staffing ratio, we are 100 percent cage free. We do not force crated nap time on our clients so the more play, the more likely someone will come home with a scuff. Should we notice your pup has any significant injury, we will alert you to the situation by phone and offer a veterinary check. If we notice (in our opinion) a minor bump, we will point it out at pick up. Please note that often pups that live in carpeting and on grass may get some paw irritation (commonly referred to in our industry as raw paw) between the toes due to the extreme amount fun they are having. This happens more during the height of the Summer months when our pools are open and during the depths of Winter months when snow is on the ground. Should we notice raw paw, we will take the necessary precautions to avoid wherever possible.
What’s the procedure for picking up or dropping off my dog while I’m not home?
Pets a Go Go® is liability insured, crime and fraud bonded. Our client paperwork would require you to sign off on our permission to utilize your key, garage door opener or garage codes as well as hidden keys to enter your home. Without this sign off, we will not be able to enter your home at a later date in an emergency for any reason.
What types of payment do you accept? Do I need to leave a credit card if I want to pay cash or at pick up?
Pets a Go Go® accepts all major credit cards as well as cash and checks in our facilities. Several years ago, Pets a Go Go® made the decision to require a valid credit card on file for any named client since our billing process runs several weeks in arrears. There can be no exceptions to this rule since clients often send alternate caregivers to pick up their furbabies.
How do I book? What if I need to cancel?
Pets a Go Go® requires all reservations to be received in writing by emailing firstname.lastname@example.org. You will receive an email confirming back your reservation dates. Coming a day late or picking up a day early may result in you being responsible for the missing night(s) charge(s). If notified on a timely basis, Pets a Go Go® will do their best to replace your reservation if you need to cancel or amend your booking. We often maintain a lengthy waitlist during holiday periods. Should we be unable to replace your booking, we will charge for the first night’s accommodations. Should you repetitively cancel at the last minute and/or for holiday periods, we will require a non-refundable deposit to book future services.
Why should I hire a pet care professional?
A pet care professional takes your dog’s fun and safety very seriously. When hiring Pets a Go Go®, you can be assured of professional, courteous and dependable service. Pet care is our business; and as such, we have redundant employees for the inevitable illnesses or inclement weather. There are lots of private homes as well as one/two person dog walking and pet sitting services out there but virtually none of them go to the lengths we do to assure the safety and well being of our workers, our client’s homes, and their most prized possessions, their furry children.
How often should my dog come to Pets a Go Go®?
That depends on your dog’s condition and activity needs. Your dog can come every day to Pets a Go Go® or you can come once every six months. No matter how frequently or infrequently, you will notice a difference in your pup’s behaviors. Please note that you may be required to repeat the temperament test (6 months or more) or half day (12 months or more) to re-join group play or book overnight services
How will I know if my dog had fun?
If we do our job correctly, your dog will be happily exhausted at the end of a doggie daycare day. After sleeping over, it is not uncommon for pups to avoid any contact for 48 hours until they recuperate from all the fun. In comparison to even a busy household, there is a minimum of 15 hours of activity surrounding your pup every day they are on site. In an average home, they sleep 20+ hours a day. You’d be exhausted too! Should you wish to get up close and personal on all the daily adventures with Pets a Go Go®, please feel free to follow us at Instagram, Facebook, Twitter, Tumblr or Flickr.
How do I get my adventure hound signed up?
Call (914) 458-4181, (203) 548-7978 or e-mail email@example.com to find out more. To start the process, Temperament Tests will take approximately 60 minutes of your time. Please be prepared to contact your veterinarian to provide copies of your pup’s vaccines, fecal exam result sheet and neutering state. Feel free to review the Requirements page under the Facility Services tab to learn more!
Do you have a question that hasn’t been answered?
You can e-mail Pets a Go Go® at firstname.lastname@example.org.